There are a few different ways to access support should you need
When logged into Eightwire you can begin a conversation with us using the Chat (at the bottom right of the screen).
Email us at firstname.lastname@example.org
Call us: +64 4 979 8838
Our release period is between 5pm and midnight NZ Standard time on Tuesdays.
We will send out an email notification to Eightwire Users giving at least a weeks notice if a release meets one of these criteria;
- An outage is expected as part of the release.
- Customer action is required on completion of the release (for example Agent update required).
- The release involves new functionality.
By default the primary account holder email is used for the notifications, however, to be added to the distribution list — please email us at email@example.com